Privacy Policy
Your privacy matters to us at HarvestLawnWorks
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
HarvestLawnWorks respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and administrative controls to safeguard it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to personnel who require it to deliver services.
Although we employ robust security measures, no method of online transmission is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to access, modify, erase, or limit how your data is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order details: around three years after the last service interaction
- Payment records: about seven years to satisfy tax and accounting requirements
- Website analytics data: roughly two years and two months for improvement analysis
- Marketing preferences: Until you opt out or after about two years of inactivity
Cookies and Online Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings through your browser. However, turning off certain cookies may impact site functionality. For comprehensive details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only HarvestLawnWorks and our site. We are not responsible for the privacy practices of external sites.
We encourage you to examine the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or applicable laws. When major changes occur, we will adjust the "Last Updated" timestamp at the policy's top.
We invite you to check this policy from time to time to stay informed about how we safeguard your personal information.
Contact Us About Privacy
If you have questions about this privacy policy, would like to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
HarvestLawnWorks Privacy Team
5 Rose Street, Floral District, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within about one week.